Terms & Conditions

Personal Information:

Brand name Chill-yaar.com and its website www.chill-yaar.com (here after called "the web site") are owned by M/s eArk Endeavours Pvt. Ltd. (Here after called "The Company").
By accessing the website customers / visitors/user/you/your are deemed to have agreed and accepted the policies and terms & conditions listed in the website and this agreement of the policies and terms and conditions given in the website shall act as a legal agreement between the visitors / customers and the company.


Overview of Services:

During the process of your registration at our site customers / visitors/user/you/your will be asked to provide the personal information such as name including first and last name, email address, alternate email address, mobile phone numbers, land line phone numbers, correspondence address with pin code, age, gender, occupation etc along with any other browsing information.

Criteria of Eligibility:


Services of the Site would be available to only selected geographical regions in India. All such persons who are "incompetent to contract" as per the meaning of Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the services provided by the web Site. All minor children under the age of 18 years but at least completing 13 years of age you may use the web Site under the supervision and guidance of their parents or legal guardian who shall agree to be bound by these Terms and policies of use of the web site. Transaction for Children below 18 years of age may be made by their parents or legal guardians on behalf of them in case they are registered users of the website. Visitors / customers are prohibited from buying any material which is prohibited for consumption.

 

License & Site access:

The company gives you authority and license to access and make personal use of this web site. However company does not give you any permission / authority to download (other than page caching) or amend the site or any of its portions without taking prior written permission from the company. The authority given by the company to its customers / visitors/user/you/your does not include any resale or making commercial use of the web site or any of its content; collection and utilisation of its product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This website site or any portion of this website shall not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without obtaining written permission from the company. Visitors / customers shall not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form etc.) of the web site or of company and its affiliates without obtaining written permission from the company. Visitors / customers shall not use any meta tags or any other "hidden text" utilizing the name and or trademarks, logos of this web site or company without written permission from the company. IN case it is found that any unauthorized use has been made by anyone it will automatically terminate the permission or license granted by the company.

Obligations of Visitors / Customers for opening Account & Registration:

All visitors / customers shall register themselves at the website of the company and place the orders for the items required by them by logging in at the website. It is the responsibility of the customers / visitors/user/you/your to keep their account and registration details updated with correct communication address related to the orders placed by them at the website.

Pricing:

The items / products displayed and listed on the website shall be sold by the company at the Maximum Retail Price (MRP) mentioned on the site unless otherwise specified on the site. The prices of items mentioned / displayed during the time of placing the order shall be the prices charged on the delivery date. Although there is no fluctuation in the pricing of most of items displayed at the website on daily basis but pricing for some of the items / commodities etc. keep changing on daily basis which shall be updated on the website at the earliest. In such cases of change in pricing, neither any additional amount will be collected nor it will be refunded if the pricing on the date of delivery is higher or lower than the pricing on the date of order. Prices shall be charged as per the pricing at the time of placing orders.
Cancellation Policy
Customers have flexibility of cancelling their order in totality or partially anytime up to the cut-off time of the particular slot for which they have placed their order by calling at our customer service numbers or sending emails at chill@chill-yaar.com. In such a case entire payment made by the customer, if any, shall be refunded to them in full without any deductions in the form of a credit note which shall be issued by the company in favour of customers for the value of the cancelled orders. The amount such credited in the account of customers can be utilised by the customers to purchase items / products during their future orders.
However, in case company suspects any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the services of the website or the company, company reserves the right at its own sole discretion that company could cancel such orders placed by such customers. A list of such fraudulent customers / transactions shall be maintained by the company and future access to such customers will be denied by the company.

Return & Refunds:

We have "Totally Hassle free Return & Refund Policy" in place which are customer friendly and these policies entitles all our customers to return the items / product purchased by them even at the time of delivery in case customers are not satisfied with the quality or quantity of the items / products.
We request you to check all the items at the time of delivery. In case the items / products delivered to customers are broken / damaged / defective / leaking / expired they can return it to our delivery person. In case of COD mode of payment, the delivery person shall instantly return the amount against the returned items. But in case of any other mode of payment like Credit/Debit card or net banking etc. the amount shall be credited into the account of the customer within three days.. It may, however, please be noted that in case a product is returned due to a change in decision taken by the customer and the total value of order goes below the minimum order value for free delivery, an additional delivery fee as applicable shall be charged from the customers.

By accessing the website customers / visitors/user/you/your agree and confirm the following:

1. That Customers shall use the services provided by the company and the website, its associates, consultants, vendors, contracted companies for the lawful purpose only. Customers shall also comply with all the applicable laws, terms and conditions and regulations while using and making transactions with the company through the website.

2. That It is the responsibility of customers / visitors/user/you/your to provide authentic and true information in all instances where such information is required by the company for placing the order. The company shall have all right to confirm and validate the information and other details provided by the customers at any point of time as per company’s requirement. Company has all the right at its sole discretion to immediately reject / cancel the registration of such customers and debar them from using the Services of the company, the website and / or other affiliated websites without any prior information / intimation whatsoever, in case it is found by the company upon confirmation that the details provided by the customers are totally or partly wrong / incorrect.

3. That in case the items / products ordered by customers could not be delivered by the company due to the wrong information provided by the customers such as wrong address, name, phone number or any other information related to delivery of order, extra or additional cost incurred by the company for delivering the product shall be borne by such customer and paid to the company without any questions.

4. That the address given by the customers / visitors/user/you/your at the time of placing the order for delivering the ordered products will be correct and complete in all respects.

5. That customers / visitors/user/you/your are supposed to have checked the description / specifications of the products given in this website carefully / thoroughly before placing the order for particular product and by placing the order for the particular they agree to be bound by the terms and conditions of sale of particular item / product given in its description.

6. That customers / visitors/user/you/your are availing the services available on this Site and transacting at their own sole risk and are using their best and prudent judgment before transacting anything through this web Site.

7. Products / items ordered by customers / visitors/user/you/your shall be delivered at the address given by them at the time of placing the order. Company shall not be held responsible for any delivery at the wrong address provided by the customers.

8. Pricing and availability of products / items on the website are subject to change without any prior notice by manufacturer of the product or the company.

9. The company does not offer any warranty on any product / items displayed on this website of any kind either expressed or implied and the company disclaims itself from all or any of such warranties to the fullest extent. However, the warranties or after sale services offered by the Manufacturers / Vendors / associates on any product shall be offered directly by such Manufacturers/ Vendors / associates and company shall not be held responsible for such warranties / services in either way

10. Customers may call on our customer care no for any assistance / clarification for which normal call charges may apply.

By accessing this site the customers / visitors/user/you/your agree that they will not use this site for doing any of the following:

1. Transmitting any information or material which is defamatory, unlawful, indecent, threatening, abusive, vulgar, violent, criminal, harmful, obscene or objectionable otherwise.

2. Using the services of this website or information on this website for violating the legal rights of others in any way.

3. Using this website for violation of any law / rules and code of practice or regulations laid by the Govt or any other regulatory body of the country.

4. Misrepresentation of any affiliation with any organization or individual.

5. Copying, storing, amending, deleting any material / information provided on this website without prior written consent by the owner of this website i.e. the company.

6. Interfering or disrupting networks or web sites connected to the Site.

7. Transmitting / uploading any corrupt data or virus etc.

8. Collecting information of other persons / organisations such as contact details, phone numbers, email id and address etc. without their prior written consent.

9. Doing any act which may encourage such conducts which are criminal offence or may result in civil liability or otherwise breaches any relevant laws, regulations or code of practice of any regulatory body

10. Breaching any applicable laws;

Product’s / Item’s Colour & content:

Every effort has been made by the company to display the accurate image, colours and content of our products / items on our website. However, the image / colours / content displayed on the website and seen on the computer used by the customers may vary from the exact image / colour of the product / item. Company shall not be held responsible for any such variation in image / colours of the products / items.

Modification of Terms & Conditions:

Company may amend or modify the Terms & Conditions of Use of this Website at any time without any prior notification to its customers / visitors/user/you/your. Customers shall check the latest terms and conditions available at this website at the given point of time.

Customers are advised to regularly review the Terms & Conditions of this website for any amendments / changes and shall not use the website in case the updated terms and conditions of this website are not acceptable to them. By using this website customers are deemed to have read and accepted the updated Terms & Conditions of this web Site.

Governing Law and Jurisdiction:

This User Agreement shall be construed in accordance with the applicable laws of India. The Courts at Faridabad, Haryana shall have exclusive jurisdiction in any proceedings arising out of this agreement. Any dispute or difference either in interpretation or otherwise, of any terms of this User Agreement between the parties hereto, the same shall be referred to an independent arbitrator who will be appointed by the company and his decision shall be final and binding on the parties hereto. The above arbitration shall be in accordance with the Arbitration and Conciliation Act, 1996 as amended from time to time. The arbitration shall be held in Faridabad, Haryana. The High Court of judicature at Faridabad, Haryana alone shall have the jurisdiction and the Laws of India shall apply.

Reviews, Feedback, Submissions:

All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to the web Site on or by this web Site or otherwise disclosed, submitted or offered in connection with customer’s / visitor’s use of this website Site (collectively, the "Comments") shall be and remain the property of the company. Such disclosure, submission or offer of any Comments shall constitute an assignment to the company of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, the company owns exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. The company will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments customers/ visitors of the website site submit for any purpose whatsoever, without restriction and without compensating you in any way. The company is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay you any compensation for any Comments; or (3) to respond to any Comments. You agree that any Comments submitted by you to the Web Site will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to the Website will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam". The company does not regularly review posted Comments, but does reserve the right (but not the obligation) to monitor and edit or remove any Comments submitted to the web Site. You grant the company the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are and shall remain solely responsible for the content of any Comments you make and you agree to indemnify the company and its affiliates for all claims resulting from any Comments you submit. The company and its affiliates take no responsibility and assume no liability for any Comments submitted by you or any third party.

Copyright & Trademark:

The company, its suppliers, associates and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this Site. Access to this Website does not confer and shall not be considered as conferring upon anyone any license under any of Company’s or any third party's intellectual property rights. All rights, including copyright, in this website are owned by or licensed to the company. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of the company. You will not modify, distribute or re-post anything on this website for any purpose. The names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of the company, its affiliates, its partners or its suppliers. All other marks are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this Site. Access to this Site does not authorize anyone to use any name, logo or mark in any manner. References on this Site to any names, marks, products or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to you and do not in any way constitute or imply the company endorsement, sponsorship or recommendation of the third party, information, product or service. The company is not responsible for the content of any third party sites and does not make any representations regarding the content or accuracy of material on such sites. If you decide to link to any such third party websites, you do so entirely at your own risk. All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this Website (collectively, the "Contents") are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Website for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You will not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Website or any related software. All software’s used on this Website are the sole property of the company or its licensees and suppliers and protected by Indian and international copyright laws. The Contents and software on this Website may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Contents on this Website is strictly prohibited. Unless otherwise noted, all Contents are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by the company, one of its affiliates or by third parties who have licensed their materials to the company and are protected by Indian and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all Contents on this Website is the sole property of the company and is also protected by Indian and international copyright laws.

Objectionable Material:

Customers / visitors/user/you/your understand that by using this web Site or any services provided on this website, they may encounter Content that may be deemed by some to be offensive, indecent, or objectionable, which Content may or may not be identified as such. They agree to use the web Site and any service provided by the website at their own sole risk and that to the fullest extent permitted under applicable law, the company and its affiliates shall have no liability to them for Content that may be deemed offensive, indecent, or objectionable to them.

Indemnity:

The customers / visitors/user/you/your of the website agree to defend, indemnify and hold harmless the company, its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to the company or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfillment of any of your obligations under this User Agreement or arising out of the your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this User Agreement.

The customers / visitors/user/you/your agree to defend, indemnify and hold harmless the company, its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon their actions or inactions, which may result in any loss or liability to the company or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfillment of any of your obligations under this User Agreement or arising out of the your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this User Agreement.

Termination:

This User Agreement is effective unless and until terminated by the customers / visitors/user/you/your or the company. Customers / visitors/user/you/your may terminate this User Agreement at any time, provided that they discontinue any further use of this Site. The company may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, Such termination will be without any liability to the company. Upon any termination of the User Agreement by either the customers / visitors/user/you/your or the company, customers / visitors/user/you/your must promptly destroy all materials downloaded or otherwise obtained from this web Site, as well as all copies of such materials, whether made under the User Agreement or otherwise. Company’s right to any Comments shall survive any termination of this User Agreement. Any such termination of the User Agreement shall not cancel your obligation to pay for the product already ordered from the Website or affect any liability that may have arisen under the User Agreement.

Delivery Policy

We have a professionally dedicated team for delivering your orders safely so as to meet your requirements and Deliver you total satisfaction. Order placed by you from the website or over phone shall be delivered to you as per any of the available options selected by you while placing the order. For the convenience of our valued customers, we are offering hourly slots for placing orders and corresponding hourly slots for delivering the orders. The cutoff time for home delivery is as mentioned below-

Delivery Cut-off time- 10:00 am to 8:00 pm 

Delivery Modes:

Free Delivery

Order placed by you from the website for a predetermined amount shall be delivered at the address given by you as per the delivery slots given on the website without any delivery charges.

Paid Delivery

Order placed by you from the website for an amount less than a predetermined amount shall be delivered at the address given by you as per the delivery slots given on the website with delivery charges.
The detail is given below-
Order Value Delivery Charges
< Rs.240.00 Rs.30/-
Rs.240.000 and above NIL

Orders placed before 07:00 pm shall be delivered same day evening between 7:70 pm to 08:00 pm or as per preference given by you while placing the order. Orders placed after 07:00 pm shall be delivered very next day as per the slot selected by you while placing the order.

Payment Policy

Amount of total order placed by you including the delivering charges if any can be made by you in any of the following available modes:
a) Cash On Delivery.
b) Net Banking.
c) Credit Card.
d) Debit Card.
e) Wallet


DISCLAIMER

We cannot ensure that all of your private communications and other personal information will never be disclosed in ways not otherwise described in this Privacy Policy. Therefore, although we are committed to protecting your privacy, we do not promise, and you should not expect, that your personal information will always remain private. As a user of the Site, you understand and agree that you assume all responsibility and risk for your use of the website, the internet generally, and the documents you post or access and for your conduct on and off the Site.

The information provides by customers / site visitors may be updated / rectified by them through our website online. In case of any problems, customers may send an e-mail to: chill@chill-yaar.com
The company reserves all the rights to amend or update its Terms & conditions and/or policies at any time and any such change shall be applicable and effective immediately from the time it is posted on our website.